Refund policy

Last updated: 20 September 2026

We want you to be happy with your beer. If something is wrong, email hello@coldsixbeer.co and we will sort it out.

Changing your mind

Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive your order to tell us you want to cancel, and a further 14 days to send the beer back. Email hello@coldsixbeer.co and we will confirm the return address.

Beer must come back unopened, in its original packaging and in a resaleable condition. You pay the return postage. We recommend a tracked service, as we cannot refund what does not arrive.

We refund the order value, including the standard delivery charge you originally paid, within 14 days of receiving the beer back. If it comes back damaged or short, we may reduce the refund to reflect the loss in value.

Damaged or faulty orders

If your order arrives damaged, email us within 48 hours with a photo of the parcel and the cans. We will send a replacement or refund you in full, including delivery. Please do not send anything back unless we ask.

The same applies if the beer is faulty or not what you ordered. You have 30 days from delivery to reject faulty goods for a full refund. Your rights under the Consumer Rights Act 2015 are not affected by this policy.

Orders that have not shipped

Orders leave us the next working day. If you catch us before yours goes, we can cancel it and refund you in full, with nothing to send back. Email us as soon as you can.

Age verification

We only sell to people aged 18 or over and our courier will ask for ID on delivery. If nobody can produce valid ID the parcel comes back to us, and we will refund the order less the delivery cost.

Refunds

Refunds go back to the original payment method. Banks usually take three to five working days to show it.

Contact

Cold Six Ltd, 167-169 Great Portland Street, 5th Floor, London W1W 5PF. Email hello@coldsixbeer.co.